FAQ – Peak to Pine Designs


What is your turn around time?

Turn Around Times for Custom Designs: During peek seasons turn around time custom products can take between 2-3 weeks.

Turn Around Time for All Other Products: Turn around time for products that are not custom take roughly 5-7 business days. 

Do you do returns?

No I do not do returns at this time, due to the fact that many of the products are custom made specifically for you. 

I am unsure if I can order this product to be a custom design.

If a custom option is not listed on the specific product page. Please contact me and I will gladly see if I can make it custom for you.

How do I order a custom product?

Go to the product page you would like custom. In the title drop down menu, select custom design, then write a description in the description box. 

I do not want a completely custom design just a change of name on a product.

Perfect. If a name can be placed on a product there will be a type box for you to write the name wanted on the product.

Help! I misspelled the name. 

Please contact me as soon as possible. I will be making orders off what is written in the type box. If there was a mistake please contact me ASAP so I can make the proper adjustments before printing.

How do I care for your products?

Blankets: Blankets are machine washable and dryer safe.

Tumblers: All Tumblers, Camp-Style Mugs, and Can Coolers are hand wash only and NOT microwave safe.

Mugs: Mugs are dishwasher and microwave safe.

Aprons, Pot Holders, and Tea Towels: Aprons, Pot Holders, and Tea Towels are machine washable and dryer safe.